Privacy Policy

1. Information We Collect

1.1. Personal Information

We may collect the following types of personal information:

• Name
• Email address
• Postal address
• Phone number
• Professional Details
• Any other information you provide us voluntarily

1.2. Usage Data

We may automatically collect information about how you use our web portal and services, including your IP address, browser type, pages you visit, and the time and date of your visits.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide, maintain, and optimize our web portal and services.
• To respond to your requests, inquiries, or support tickets.
• To send you updates, newsletters, and marketing materials, subject to your explicit consent.
• To monitor and analyse usage patterns to improve our web portal and services.
• To comply with applicable legal obligations and statutory requirements.

3. Disclosure of Your Information

We may share your personal information with the following parties:

• Service Providers: Trusted third-party vendors, consultants, and service providers who assist us in operating our web portal and delivering our services under strict confidentiality agreements.
• Collaborators: Third parties with whom we partner for marketing or promotional purposes, provided you have granted explicit, affirmative consent.
• Legal Authorities: Law enforcement, regulatory bodies, or legal authorities when required to do so by law, court order, or statutory mandate.

4. Security

We implement robust, commercially reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, misuse, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Payments, Subscriptions, and Fraud Prevention

In-App Handling: We exclusively handle payments within our application through authorized subscription protocols and in-app purchases.

Fraud Disclaimer: If any individual or entity requests money or financial compensation from you claiming to act on our behalf, please do not transact and report the incident immediately to our Grievance Officer. The Company explicitly disclaims all liability for financial losses resulting from unauthorized third-party solicitations or scams misrepresenting our brand.

6. Your Choices and Rights

You have the following legal rights regarding your personal information, which can be exercised through your account settings or by contacting our Grievance Officer:

• Access and Correction: The right to access, update, or correct inaccuracies in your personal information.
• Consent Withdrawal: The right to withdraw consent for marketing or processing activities at any time.
• Erasure:The right to request the deletion of your personal information ("Right to be Forgotten"), subject to regulatory data retention laws.
• Objection: The right to object to or restrict the processing of your personal information.

7. Transparent Consent

We want you to understand what's happening behind the scenes in plain language:

• We clearly explain what data we need and why (e.g., location to show nearby results, email to send receipts).
• We use simple terms, not confusing legalese.
• We will tell you when we are collecting data and obtain your permission first.
• We will explain who we may share it with, if anyone (such as trusted service providers or for legal reasons).

8. Granular Consent

A. Consent Customization

Rather than seeking a blank consent for all data and features, we offer users the ability to provide informed consent individually for each specific type of data and functionality. You can choose to:

• Share location for map features, but not for advertisements.
• Receive product updates, but opt out of promotional emails.
• Allow camera access for file uploads, but keep your contact list private.

Every permission is optional (unless strictly required for the foundational feature to operate), and you can adjust them anytime in your settings.

B. Ongoing Control

We believe consent is an ongoing relationship, not a one-time transaction. We make it easy to:

• Update your choices instantly in your privacy or account settings.
• Withdraw consent if you change your mind.
• Delete your data if you no longer want us to possess it.

We will periodically remind you to review your privacy settings to ensure you remain comfortable with your choices.

9. Stricter Kids' Data Protections

The privacy of children is of paramount importance to us.

Age Restrictions: Our web portal and services are strictly targeted toward and intended for users who are at least 18 years of age (or the legal age of employment/adulthood in your jurisdiction).

No Intentional Collection: We do not knowingly solicit, collect, or process data from individuals under the age of 18. If we discover that a minor has provided us with personal data without verifiable parental consent, we will take immediate internal protocols to delete the information and terminate the associated account.

10. Data Breach Notifications

In the event of a verified data breach involving your personal information that poses a risk of significant harm, the Company will notify affected users and the relevant regulatory authorities (including the Indian Computer Emergency Response Team - CERT-In, where applicable) without undue delay and within the legally mandated statutory timelines.

11. Data Portability and Erasure Protocols

Data Portability: We provide accessible download options within your user dashboard, allowing you to export your personal profile data in a structured, commonly used, and machine-readable format.

Retention and Erasure: We retain your data only as long as necessary to fulfill the services requested or to comply with statutory retention laws. Upon a valid request for erasure via your account settings or through our Grievance Officer, we will initiate automated protocols to securely purge or permanently anonymize your data from our active databases and backup systems.

12. Cross-Border Data Transfers

Your personal information may be stored and processed in countries outside of your residency. We ensure that cross-border transfers of personal data are limited to jurisdictions approved by relevant data protection authorities or are governed by standard contractual clauses, robust legal agreements, and strict encryption safeguards to guarantee an equivalent tier of protection.

13. Multilingual Support

To ensure absolute accessibility and transparency, our application and privacy documentation support multiple regional languages like English, Hindi, Marathi, Gujarati, Bangla, Tamil, Kannada, Telugu, and Malayalam.

14. Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules framed thereunder, the name and contact details of the designated Grievance Officer are detailed below:

If you have any questions, disputes, or privacy-related complaints regarding this Policy, please direct your correspondence to the email address noted above.

15. Cookies

We utilize cookies and analogous tracking technologies to analyse web traffic, optimize performance, and enhance your browsing experience. You retain full control over cookie permissions through your individual browser settings; however, disabling cookies may impact the functional performance of certain portal features.

16. Contact Us

For general corporate inquiries regarding this Policy or our data management operations, please reach out to us at:

17. Changes to this Policy

We reserve the right to update or modify this Policy periodically to reflect operational, technological, legal, or regulatory shifts. We encourage you to review this page systematically to stay updated on our data protection commitments.

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